CypherMonkeyAI omni-channel lab

A lifelong-learner lab on AI omni-channel agents, including voice and the contact center. Free to read. Nothing sold.

AI agent safety

Safety

A person can take the turn. A guardrail is a check you can fail. Recording notes on this site are educational and are not legal advice.

The packet

Four boxes: assistant, packet, person, and stop

Diagram SVGDiagram PNGDiagram HTMLTrack map HTML

A human handoff in this lab means a person continues the turn. Pipecat's overview uses the word handoff for control moving to another agent. That is a different sentence.

Sort the packet

The handoff room names these four lines. Put them back in that order.

Rooms

  1. Handoff to a person
  2. Guardrails
  3. Consent and recording, as education
  4. Evaluation and testing
  5. What this chapter will not claim

This chapter states no legal conclusion and configures no emergency calling.

Sources and go deeper