Five lines
Speech analytics: recorded calls. Source: the Wikipedia page.
CRM: customer interactions, including the phone. Source: the Wikipedia page.
WFM: forecast, schedule, attendance. Source: the Wikipedia page.
CPaaS: voice, video, and messaging in an app. Source: the platform-as-a-service article.
E911: the FCC MLTS page. Not a lab configuration.
Sources and go deeper
- Speech analytics — Wikipedia wikipedia last checked 2026-10
- Customer relationship management — Wikipedia wikipedia last checked 2026-10
- Workforce management — Wikipedia wikipedia last checked 2026-10
- Platform as a service — Wikipedia wikipedia That URL opened the Platform as a service article. The communications-platform section is on that page. last checked 2026-10
- FCC, Multi-line telephone systems: Kari’s Law and RAY BAUM’S Act spec The page says its timeline is not the full rule text. Educational reading, not legal advice. last checked 2026-10