T12-R2 in five minutes

Put the person in the center. The channels around them are voice, chat, and message.

Next to voice: the pipeline, the recording, the CRM note, and the person who can take over.

Sister boxes sit beside the call. They do not replace the policy.

The picture is a learning map. It is not an architecture you have deployed.

Export the SVG. The disclaimer is in the picture.

If a box has no source, it does not go on the map. The FCC page is the source for the emergency-calling box, and it stays off the model's arrow.

Sources and go deeper

NIST AI Risk Management Framework spec last checked 2026-10
FCC, Multi-line telephone systems: Kari’s Law and RAY BAUM’S Act spec The page says its timeline is not the full rule text. Educational reading, not legal advice. last checked 2026-10