T7-R4 in five minutes

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Chat can show the quote on screen. Voice has to say it.

A message can arrive later. The person may not be waiting.

The same refusal text should not promise a callback the notes do not allow.

Identity is weaker on a new message thread until you have checked it.

Do not copy a vendor's channel list as if it were complete.

The voice reply is one sentence plus the offer to read the quote in chat. The chat reply shows the quote. The policy is the same.