Chat and messaging beside voice

Learn in five minutes

• Chat can show the quote on screen. Voice has to say it.
• A message can arrive later. The person may not be waiting.
• The same refusal text should not promise a callback the notes do not allow.
• Identity is weaker on a new message thread until you have checked it.
• Do not copy a vendor's channel list as if it were complete.

The voice reply is one sentence plus the offer to read the quote in chat. The chat reply shows the quote. The policy is the same.

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Visual

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Two wordings

1. Policy: quote or refuse.
2. Voice wording: one sentence and an offer to show the quote.
3. Chat wording: the quote on screen.
4. Neither wording adds a refund the note lacks.

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Quiz

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Ecosystem

Wording

The channel-specific sentence. The policy stays put.

Sisters: Web Speech API, Turn-taking, Queues, CRM notes.

The retrieval index and the tool cap are shared. The channel changes the wait and the consent copy.

A later host could add a channel without rewriting the notes server.

Config

• Write the goal in one sentence.
• Name the input and the allowed output.
• Save the trace next to the result.

Troubleshooting

• The answer looks fluent and is wrong. Check whether a source passage actually contains the claim.
• The loop never stops. Set a step cap and stop when the tool result repeats.

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