Voice and omni-channel agents · L1 · 10 min
What this lab will not claim
Learn in five minutes
- No professional GenAI employment is claimed.
- No contact-center, hospital, or bank rollout is claimed.
- No certificate is issued by this site.
- No price, SLA, or current GPU count is stated as fact.
- Trademarks belong to their owners. The lab is not endorsed by them.
If a sentence sounds like a résumé, delete it. The allowed sentence is: this is a learning lab.
Visual
Strike the résumé line
- Write a bad line: 'I shipped omni-channel AI for a contact center.'
- Strike it.
- Write: 'I practised the handoff packet in this learning lab.'
- Keep the second line only.
Quiz
Ecosystem
- Learning lab
- Study material. Not a job claim and not a product.
Sisters: Web Speech API, Turn-taking, Queues, CRM notes.
The retrieval index and the tool cap are shared. The channel changes the wait and the consent copy.
A later host could add a channel without rewriting the notes server.
Config
- Write the goal in one sentence.
- Name the input and the allowed output.
- Save the trace next to the result.
Troubleshooting
- The answer looks fluent and is wrong. Check whether a source passage actually contains the claim.
- The loop never stops. Set a step cap and stop when the tool result repeats.
Sources and go deeper
- NIST AI Risk Management Framework spec last checked 2026-10
- Creative Commons Attribution-NonCommercial-ShareAlike 4.0 spec last checked 2026-10
- Large language model — Wikipedia wikipedia last checked 2026-10