CypherMonkeyAI omni-channel lab

A lifelong-learner lab on AI omni-channel agents, including voice and the contact center. Free to read. Nothing sold.

Compute, cloud, and a capstone · L2 · 20 min

A one-page policy

Learn in five minutes

  • The page names the corpus, the tools, the cap, and the approver.
  • It names the channels: voice, chat, message.
  • It says what is refused: missing facts, secrets, and undo-hard actions without a person.
  • It points at the golden set.
  • It is a learning page, not a company policy you can hand to a regulator as if it were adopted.

One page is enough because the capstone is small. A longer policy that nobody can test is worse than five rules you can fail.

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Visual

T8-R5 diagram

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Five rules

  1. Corpus: cards you wrote.
  2. Tools: read note only.
  3. Cap: three rounds.
  4. Channels: chat first.
  5. Approver: you, before any sentence that leaves the machine.
  6. The golden set includes one refusal.

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Quiz

How many tools does the example allow?

Send is out of scope.

What is this policy not?

It was not adopted by an organization.

What does the golden set include?

Refusal is one of the checks.

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Ecosystem

Policy page
The short rules the capstone is graded against.

Sisters: Schedulers, Regions, Key management, Risk frameworks.

A cloud endpoint can replace a local runner behind the same notebook and the same eval.

Pin the endpoint, the region, and the model id the day you check them.

Config

  • Write the goal in one sentence.
  • Name the input and the allowed output.
  • Save the trace next to the result.

Troubleshooting

  • The answer looks fluent and is wrong. Check whether a source passage actually contains the claim.
  • The loop never stops. Set a step cap and stop when the tool result repeats.

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Sources and go deeper

sources.json