{
  "room": "T12-R1",
  "title": "Words for this ecosystem",
  "last_checked": "2026-10",
  "sources": [
    {
      "id": "wiki-analytics",
      "title": "Speech analytics \u2014 Wikipedia",
      "url": "https://en.wikipedia.org/wiki/Speech_analytics",
      "kind": "wikipedia",
      "status": "opened",
      "note": "",
      "last_checked": "2026-10"
    },
    {
      "id": "wiki-crm",
      "title": "Customer relationship management \u2014 Wikipedia",
      "url": "https://en.wikipedia.org/wiki/Customer_relationship_management",
      "kind": "wikipedia",
      "status": "opened",
      "note": "",
      "last_checked": "2026-10"
    },
    {
      "id": "wiki-wfm",
      "title": "Workforce management \u2014 Wikipedia",
      "url": "https://en.wikipedia.org/wiki/Workforce_management",
      "kind": "wikipedia",
      "status": "opened",
      "note": "",
      "last_checked": "2026-10"
    },
    {
      "id": "wiki-cpaas",
      "title": "Platform as a service \u2014 Wikipedia",
      "url": "https://en.wikipedia.org/wiki/Communications_platform_as_a_service",
      "kind": "wikipedia",
      "status": "opened",
      "note": "That URL opened the Platform as a service article. The communications-platform section is on that page.",
      "last_checked": "2026-10"
    },
    {
      "id": "fcc-mlts",
      "title": "FCC, Multi-line telephone systems: Kari\u2019s Law and RAY BAUM\u2019S Act",
      "url": "https://www.fcc.gov/mlts-911-requirements",
      "kind": "spec",
      "status": "opened",
      "note": "The page says its timeline is not the full rule text. Educational reading, not legal advice.",
      "last_checked": "2026-10"
    }
  ]
}