What's new, 2026
Cited through the 14 October 2026 read. The last row is unverified by design.
| date | name | summary |
|---|---|---|
| 2026-04-28 | Amazon Connect becomes a family | Customer, Health, Decisions, and Talent. This campus teaches the contact center, called Amazon Connect Customer in the AWS News Blog. |
| 2026-05-20 | Voice ID end of support | After this date the feature is gone from the console, the admin website, the CCP, and Voice ID resources. New customers had already stopped on 20 May 2025. |
| 2026-08-04 | Admin guide renames | Contact Lens becomes conversational analytics. Amazon Q in Connect becomes agent assist. Forecasting, capacity planning, and scheduling becomes forecasting and agent scheduling. Voice+ becomes Live Sync. |
| 2026-08-31 | Cross-region routing | Global Resiliency can route contacts to agents across two linked Regions. Pairs remain the published ones. |
| 2026-09-02 | Agentic CX designer and Live Sync | Agentic CX designer is generally available. Live Sync is generally available the same day. The pricing appendix describes a trial through 30 November 2026 that is not billed. |
| After 2026-10-14 | Anything newer than this read | UNVERIFIED. This campus was checked against the timeline compilation dated 25 September 2026 and the pricing appendix as read on 14 October 2026. Open What's New before you quote a feature announced after that. |
Source: Timeline citing AWS News Blog, 28 Apr 2026
Sources and go deeper
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- Amazon Connect Customer Voice ID end of support - Amazon Connect Customer AWS docs. last checked 2026-10
- Amazon Web Services - Wikipedia Wikipedia. last checked 2026-10