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Agent events are the live staffing truth — Quiz

Question 1

Which term matches this description? Near real-time Kinesis stream of login, logout, status, and contact join. This is the WFM adherence feed.

Show the cited answer

Near real-time Kinesis stream of login, logout, status, and contact join. This is the WFM adherence feed. The term is Agent event stream.

Connect Customer agent event streams - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls.

Show the cited answer

Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls. The term is Real-time analytics.

Amazon Connect – Now Smarter and More Integrated With Third-Party Tools | AWS News Blog AWS docs. last checked 2026-10

Question 3

Which term matches this description? Handle time plus ACW, divided by signed-in time that was available for work. Agent events supply the clocks.

Show the cited answer

Handle time plus ACW, divided by signed-in time that was available for work. Agent events supply the clocks. The term is Occupancy.

Connect Customer agent event streams - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json