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Conversational analytics is Contact Lens under a new name — Worked example
- Enable. On the contact.
- Redact. If the rule says so.
- Search. After the contact.
- Coach. From the form, not from a vibe.
What usually goes wrong: Comparing a 2024 'Contact Lens' runbook to the console and concluding the feature was removed.
Sources and go deeper
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- Connect Customer agent event streams - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer contact events - Amazon Connect Customer AWS docs. last checked 2026-10
- Integrate Amazon Connect with Amazon Kinesis | AWS re:Post community. last checked 2026-10
- What is Amazon Kinesis Data Streams? - Amazon Kinesis Data Streams AWS docs. last checked 2026-10
- Amazon Kinesis - Wikipedia Wikipedia. last checked 2026-10