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A migration playbook — Quiz

Question 1

Which term matches this description? Keeping the old platform and Connect both able to receive the number while you compare flows, reports, and failover.

Show the cited answer

Keeping the old platform and Connect both able to receive the number while you compare flows, reports, and failover. The term is Dual-run.

Set up Connect Customer Global Resiliency - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? Maps to Routing profile plus queue hours and the claim or port of the public number. Pitfall: A CSS decides which patterns a phone can dial. A routing profile decides which queues an agent can receive. They are not the same object.

Show the cited answer

Maps to Routing profile plus queue hours and the claim or port of the public number. Pitfall: A CSS decides which patterns a phone can dial. A routing profile decides which queues an agent can receive. They are not the same object. The term is CUCM: Calling search space and partition.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Maps to Phone number associated to a flow, then a queue. Pitfall: The entry point is the number-to-flow link, not the queue.

Show the cited answer

Maps to Phone number associated to a flow, then a queue. Pitfall: The entry point is the number-to-flow link, not the queue. The term is Webex CC: Entry point and queue.

How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json