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CUIC and the Connect report are different clocks — Worked example
- Pick five metrics. SL, AHT, abandon, occupancy, volume.
- Name fields. On both sides.
- Pilot queue. Compare only that.
- Freeze. The definition.
What usually goes wrong: A red dashboard in week one that is only a formula change.
Sources and go deeper
- confirm Metrics. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- Connect Customer agent event streams - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10