Independent study lab
This is an independent, free, learning-only student project. It respects every company and vendor. Trademarks belong to their owners. It is not affiliated with or endorsed by Amazon Web Services, Cisco, Genesys, Salesforce, Twilio, or any other company. If you have a concern, the page will be removed or corrected promptly through the contact form. Nothing here is sold. There are no ads. The author is happy to volunteer for any organization.
Campaigns dial only after the quota is not zero — Quiz
Question 1
Which term matches this description? Default quota is 0. Until you raise it, campaign calls hear a fast busy.
Show the cited answer
Default quota is 0. Until you raise it, campaign calls hear a fast busy. The term is Campaign concurrent calls.
Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
Question 2
Which term matches this description? Raise the concurrent campaign quota before the first run.
Show the cited answer
Raise the concurrent campaign quota before the first run. The term is Campaigns dial only after the quota is not zero (1).
Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
Question 3
Which term matches this description? The block that branches on answering-machine detection. Campaign flows only.
Show the cited answer
The block that branches on answering-machine detection. Campaign flows only. The term is Check call progress.
Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
Sources and go deeper
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10