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Email is a contact with a 90-day thread — Quiz

Question 1

Which term matches this description? Counted in the concurrent chat quota with SMS and WhatsApp.

Show the cited answer

Counted in the concurrent chat quota with SMS and WhatsApp. The term is Apple Messages for Business.

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? The same queue and routing profile can include chat with its own concurrency.

Show the cited answer

The same queue and routing profile can include chat with its own concurrency. The term is Chat, SMS, WhatsApp, and the idle-chat quota (2).

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Outbound email from an agent and a flow acknowledgment are both billable messages in the examples.

Show the cited answer

Outbound email from an agent and a flow acknowledgment are both billable messages in the examples. The term is Email is a contact with a 90-day thread (1).

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json