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In-app, web, and video — Worked example
- Widget. Starts the contact.
- Flow. Same routing.
- Media. Voice, video, or screen.
- Price. Add the extra minute charge.
What usually goes wrong: Assuming the CCP allow list covers the customer's browser.
Sources and go deeper
- Agent workstation requirements for app, web, and video calling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10