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In-app, web, and video — Visual
Both must pass media. They are not the same firewall.
Sources and go deeper
- Agent workstation requirements for app, web, and video calling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10