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Forecasting, capacity, and schedules — Fundamentals
What a forecast predicts, and the interval you cannot undo.
The forecast interval is a one-time choice
Scheduling and capacity planning both wait on a forecast, and the interval cannot be edited later.
Native forecasting and scheduling
Native WFM is in the product. Third-party WFM is justified when you already live in that suite, not because Connect 'cannot schedule'.
Sources and go deeper
- Set the forecast and schedule interval in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Forecasting in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Workforce management - Wikipedia Wikipedia. last checked 2026-10