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Twilio Flex is a different product, documented on its own site — Worked example
- Read Twilio. The Flex Salesforce guide.
- Read AWS. Transfer to phone number is voice.
- Do not merge. No connector page was opened.
- Date. Open CTI retirement is on the Flex page.
What usually goes wrong: Telling a review that Amazon Connect includes Twilio because both products can place a call.
Sources and go deeper
- Integrate Flex with Salesforce community. last checked 2026-10
- Flow block in Connect Customer: Transfer to phone number - Amazon Connect Customer AWS docs. last checked 2026-10
- Call Transfer via SIP REFER community. last checked 2026-10
- Embed the Connect Customer Contact Control Panel (CCP) into Salesforce - Amazon Connect Customer AWS docs. last checked 2026-10