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Twilio Flex is a different product, documented on its own site — Quiz

Question 1

Which term matches this description? Salesforce Contact Center with Amazon Connect. Voice stays on Connect. Messaging can be Connect or Salesforce.

Show the cited answer

Salesforce Contact Center with Amazon Connect. Voice stays on Connect. Messaging can be Connect or Salesforce. The term is SCC-AC.

Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement | AWS Contact Center AWS docs. last checked 2026-10

Question 2

Which term matches this description? A managed package plus a serverless app that embeds the CCP in Salesforce.

Show the cited answer

A managed package plus a serverless app that embeds the CCP in Salesforce. The term is Salesforce CTI Adapter.

Embed the Connect Customer Contact Control Panel (CCP) into Salesforce - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? The ServiceNow integration that imports flows, maps queues to Advanced Work Assignment, and can attach AI voice agents.

Show the cited answer

The ServiceNow integration that imports flows, maps queues to Advanced Work Assignment, and can attach AI voice agents. The term is ServiceNow Voice.

Docs | ServiceNow community. last checked 2026-10

Sources and go deeper

sources.json