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Salesforce starts as a CCP embed in a sandbox — Learn it in 5 minutes
About five minutes of reading
The admin guide's Salesforce page is a Contact Control Panel inside Salesforce, installed in a sandbox first.
That page says the CTI Adapter's core job is a WebRTC Contact Control Panel within Salesforce. It says the integration has two components. It says to install the package in a Salesforce sandbox first, then configure the Salesforce Call Center.
The public repository amazon-connect-salesforce-cti is the documentation home named for that adapter. This room stops at those two pages.
- The softphone in the embed is the Connect CCP.
- Sandbox first. Production is a later copy of a configuration you have already tried.
- The page points at separate installation guides for Lightning and for Classic.
- This room does not invent screen-pop fields. Read the adapter guide before you promise a pop.
Number on this page: First install Sandbox. Then configure the Call Center
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Embed the Connect Customer Contact Control Panel (CCP) into Salesforce - Amazon Connect Customer AWS docs. last checked 2026-10
- GitHub - amazon-connect/amazon-connect-salesforce-cti: Documentation for Amazon Connect CTI Adapter for Salesforce. · GitHub community. last checked 2026-10