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AI agents: configure, cite, and a way out — Quiz

Question 1

Which term matches this description? The key that ties the flow log, the CTR, the recording, the agent event, and the CRM activity. Lose it and the ecosystem cannot be audited.

Show the cited answer

The key that ties the flow log, the CTR, the recording, the agent event, and the CRM activity. Lose it and the ecosystem cannot be audited. The term is ContactId join.

Integrate Amazon Connect with Amazon Kinesis | AWS re:Post community. last checked 2026-10

Question 2

Which term matches this description? Prompt agents to confirm the address at the start of a shift if they roam.

Show the cited answer

Prompt agents to confirm the address at the start of a shift if they roam. The term is E911 for agents on the CCP (2).

Set up US emergency calling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Records the agent desktop. On the Basic price list it is 0.006 USD per minute.

Show the cited answer

Records the agent desktop. On the Basic price list it is 0.006 USD per minute. The term is Screen recording.

Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10

Sources and go deeper

sources.json