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Future hooks, not future rewrites — Learn it in 5 minutes

About five minutes of reading

Add the next system on a hook that already exists. Do not scrape the CCP and do not fork the flow for every vendor.

Hooks you can adopt later: EventBridge contact events, the CTR stream, agent events, Kinesis Video, Customer Profiles events, Cases, Show view, data tables, External Tool, and the flow language JSON in your pipeline. Live Sync and Agentic CX are the 2026 hooks for guided and agentic experiences.

A hook has a schema and a permission. Write both down when you 'leave room' for a vendor. Room without a schema is a hope.

Number on this page: Hooks 10. Events, streams, views, tables, tools, modules

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Sources and go deeper

sources.json