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Configure conversational analytics and fix the empty transcript — Learn it in 5 minutes

About five minutes of reading

Analytics that is not enabled on the contact produces an empty search and a false 'the feature is down'.

Enable the analytics behavior on the recording block for the flows that need it, including the outbound whisper if outbound matters. Confirm the language. Confirm redaction. Check the real-time quota if supervisors say rules never fire during a storm. Post-call jobs scale with minutes. Use the quota page's 40 percent rule of thumb to see if you are out of job concurrency.

Names: the console may say conversational analytics. Your old diagram may say Contact Lens. Search both.

Number on this page: Planning factor 0.4. Of call length, for post-call job concurrency

Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.

Sources and go deeper

sources.json