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Integration maps — Quiz

Question 1

Which term matches this description? Records the agent desktop. On the Basic price list it is 0.006 USD per minute.

Show the cited answer

Records the agent desktop. On the Basic price list it is 0.006 USD per minute. The term is Screen recording.

Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10

Question 2

Which term matches this description? US enhanced 911. For a US agent, Connect can send a validated civic address with a direct 911 call from the CCP.

Show the cited answer

US enhanced 911. For a US agent, Connect can send a validated civic address with a direct 911 call from the CCP. The term is E911.

Set up US emergency calling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Opening the customer record when the contact arrives. Connect does this with attributes, Profiles, and a workspace app. It is not a CTI cable.

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Opening the customer record when the contact arrives. Connect does this with attributes, Profiles, and a workspace app. It is not a CTI cable. The term is Screen pop.

Embed the Connect Customer Contact Control Panel (CCP) into Salesforce - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json