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Quality management on top of analytics — Learn it in 5 minutes

About five minutes of reading

A score without the recording is an opinion. A recording without a form is an archive.

Evaluation forms were previewed 29 November 2022 and became generally available 26 April 2023. They sit with conversational analytics. You can score a contact, calibrate reviewers, and coach. Generative scoring, where you turn it on, is still a score someone must be willing to defend.

The quota table limits how many evaluation questions AI may answer on one contact. Read that limit before you design a 40-question form and assume a model fills it.

Number on this page: Form GA 2023-04-26. Evaluation capabilities

Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.

Sources and go deeper

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