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Recording and screen capture — Learn it in 5 minutes

About five minutes of reading

If the object is not in S3, you do not have a recording, no matter what the flow block said.

Set the recording and analytics block on the contact, including outbound whisper flows if outbound must be recorded. The service role writes the WAV. The CTR carries the location. Screen recording is a separate decision and, on the Basic list, 0.006 USD per minute.

Tell people they are recorded if the law you operate under says so. The prompt is a block, not a policy PDF.

Number on this page: Proof S3. Plus Recording.Location on the CTR

Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.

Sources and go deeper

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