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Recording and screen capture — Quiz

Question 1

Which term matches this description? The WAV Connect writes when recording is on. Third-party QM tools often import this object plus the CTR.

Show the cited answer

The WAV Connect writes when recording is on. Third-party QM tools often import this object plus the CTR. The term is S3 recording object.

Flow block in Connect Customer: Set recording and analytics behavior - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? The key that ties the flow log, the CTR, the recording, the agent event, and the CRM activity. Lose it and the ecosystem cannot be audited.

Show the cited answer

The key that ties the flow log, the CTR, the recording, the agent event, and the CRM activity. Lose it and the ecosystem cannot be audited. The term is ContactId join.

Integrate Amazon Connect with Amazon Kinesis | AWS re:Post community. last checked 2026-10

Question 3

Which term matches this description? A flow that sets recording off 'for this queue' also kills the transcript.

Show the cited answer

A flow that sets recording off 'for this queue' also kills the transcript. The term is Configure conversational analytics and fix the empty transcript (1).

Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json