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Native forecasting and scheduling — Quiz

Question 1

Which term matches this description? How closely an agent's actual status matched the published schedule. Native metrics appear after schedules are published. Third-party WFM reads agent events.

Show the cited answer

How closely an agent's actual status matched the published schedule. Native metrics appear after schedules are published. Third-party WFM reads agent events. The term is Schedule adherence.

Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? The WAV Connect writes when recording is on. Third-party QM tools often import this object plus the CTR.

Show the cited answer

The WAV Connect writes when recording is on. Third-party QM tools often import this object plus the CTR. The term is S3 recording object.

Flow block in Connect Customer: Set recording and analytics behavior - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Sends live customer audio to Kinesis Video Streams for a third-party recorder or bot.

Show the cited answer

Sends live customer audio to Kinesis Video Streams for a third-party recorder or bot. The term is Start media streaming.

Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json