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Bridges
A CUCM calling search space is not a routing profile, but the profile is the closest idea of 'who can receive what'. A partition is not a Connect object. A UCCX CSQ and a UCCE skill group map to a queue. Precision steps map to routing criteria. A script, an Architect flow, and an Avaya vector map to a contact flow.
Finesse maps to the CCP or a Streams desktop. CUIC maps to real-time metrics, historical metrics, and the CTR. A recording trunk maps to the recording block and S3.
Sources and go deeper
- How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10
- RFC 3261: SIP: Session Initiation Protocol | RFC Editor RFC. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10
- confirm Cisco Unified Communications Manager. Wikipedia. last checked 2026-10. Opened 2026-10. HTTP 404.