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The block catalog, grouped by job — Learn it in 5 minutes

About five minutes of reading

You do not memorize fifty icons. You group them by the job they do.

Control blocks move the contact: Play prompt, Get customer input, Distribute by percentage, Loop, Wait, Transfer to flow, End flow, Disconnect. Data blocks read and write attributes, metrics, profiles, cases, and data tables. Routing blocks set the queue, the criteria, the priority, and then transfer.

Integration blocks call Lambda, Lex through Get customer input, a module, an external tool, or an AI agents domain. The full list in the designer is the source of truth. This campus includes every block from that list in the lab palette and the glossary.

Number on this page: Blocks 50+. See the designer list and the lab palette

Sources and go deeper

sources.json