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Every error branch is a product decision — Worked example
- Click the error port. It needs a target.
- Say something. Play prompt.
- Offer a person. Or a callback.
- Log. So you can count it.
What usually goes wrong: Leaving the red error port empty because the happy path worked once.
Sources and go deeper
- Troubleshoot contact flow errors in Amazon Connect | AWS re:Post community. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer Flow language - Amazon Connect AWS docs. last checked 2026-10
- Interactive voice response - Wikipedia Wikipedia. last checked 2026-10