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Flow types are not one canvas — Learn it in 5 minutes

About five minutes of reading

Each flow type only offers the blocks that make sense there. A hold flow is not a place to transfer to a queue and hope.

Inbound flows greet and route. Customer queue flows run while the customer waits and can offer a callback. Hold flows loop prompts. Whisper flows play just before the join. Transfer-to-agent and transfer-to-queue flows are what quick connects run. Disconnect flows run after the end.

Outbound whisper flows are where you set outbound recording and where Call phone number belongs.

Number on this page: Types 9+. Inbound, queue, hold, whisper, transfer, disconnect, outbound

Sources and go deeper

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