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Feature timeline — Learn it in 5 minutes

About five minutes of reading

Names moved. Features mostly stayed. Voice ID did not.

The timeline in this campus is a study map. Dates come from AWS What's New, the admin guide, the AWS News Blog, or a compiled timeline that cites those pages and was checked on 25 September 2026. Where the admin guide applies the 2026 product name to a 2017 row, the timeline keeps the name used on the day.

Read it before you use an old runbook. Contact Lens means conversational analytics. Amazon Q in Connect means agent assist. High-volume outbound means campaigns. Voice ID means ended.

Number on this page: Launch 2017. 28 March, Amazon Connect

Sources and go deeper

sources.json