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Create the instance on purpose — Learn it in 5 minutes

About five minutes of reading

The instance is the tenancy boundary for users, flows, and numbers. An accidental second instance splits reports and identity.

You choose identity at creation: Connect-stored users or SAML 2.0. You choose whether the instance places and receives calls, and where recordings and reports go. Changing identity later is a project, not a toggle.

The admin URL and the CCP live on the instance alias under my.connect.aws. Write the alias down. Firewalls and SAML ACS URLs depend on it.

Number on this page: Call quota 10. Default concurrent active calls

Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.

Sources and go deeper

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