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CUCM and Webex beside Connect — Worked example
- Keep. The PBX for desks.
- Move. The public number.
- Transfer. Test both ways.
- E911. Separate designs for desk and CCP.
What usually goes wrong: A diagram with a SIP trunk and no evidence Connect can register to it.
Sources and go deeper
- Flow block in Connect Customer: Transfer to phone number - Amazon Connect Customer AWS docs. last checked 2026-10
- The voice channel in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- RFC 3261: SIP: Session Initiation Protocol | RFC Editor RFC. last checked 2026-10
- Session Initiation Protocol - Wikipedia Wikipedia. last checked 2026-10
- confirm Cisco Unified Communications Manager. Wikipedia. last checked 2026-10. Opened 2026-10. HTTP 404.