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ServiceNow Voice — Quiz

Question 1

Which term matches this description? The ServiceNow integration that imports flows, maps queues to Advanced Work Assignment, and can attach AI voice agents.

Show the cited answer

The ServiceNow integration that imports flows, maps queues to Advanced Work Assignment, and can attach AI voice agents. The term is ServiceNow Voice.

Docs | ServiceNow community. last checked 2026-10

Question 2

Which term matches this description? Salesforce Contact Center with Amazon Connect. Voice stays on Connect. Messaging can be Connect or Salesforce.

Show the cited answer

Salesforce Contact Center with Amazon Connect. Voice stays on Connect. Messaging can be Connect or Salesforce. The term is SCC-AC.

Salesforce Contact Center with Amazon Connect: Streamlining omnichannel customer engagement | AWS Contact Center AWS docs. last checked 2026-10

Question 3

Which term matches this description? CUCM or Webex keeps enterprise extensions. Connect keeps the public contact center number. They meet by transfer, not by a shared dial plan.

Show the cited answer

CUCM or Webex keeps enterprise extensions. Connect keeps the public contact center number. They meet by transfer, not by a shared dial plan. The term is Side-by-side.

Flow block in Connect Customer: Transfer to phone number - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json