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Teams is a chat client in the published pattern — Quiz

Question 1

Which term matches this description? A published pattern: a Teams app, Azure Bot Service, API Gateway, Lambda, and StartChatContact. It is chat, not a phone trunk.

Show the cited answer

A published pattern: a Teams app, Azure Bot Service, API Gateway, Lambda, and StartChatContact. It is chat, not a phone trunk. The term is Teams chat bridge.

Streamline employee support with Amazon Connect and Microsoft Teams integration | AWS Contact Center AWS docs. last checked 2026-10

Question 2

Which term matches this description? Do not describe this blog as 'Connect telephony inside Teams'.

Show the cited answer

Do not describe this blog as 'Connect telephony inside Teams'. The term is Teams is a chat client in the published pattern (1).

Streamline employee support with Amazon Connect and Microsoft Teams integration | AWS Contact Center AWS docs. last checked 2026-10

Question 3

Which term matches this description? The ServiceNow integration that imports flows, maps queues to Advanced Work Assignment, and can attach AI voice agents.

Show the cited answer

The ServiceNow integration that imports flows, maps queues to Advanced Work Assignment, and can attach AI voice agents. The term is ServiceNow Voice.

Docs | ServiceNow community. last checked 2026-10

Sources and go deeper

sources.json