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Evaluation forms, from a blank page to a rule — Quiz

Question 1

Which term matches this description? Removing sensitive data from a transcript or recording. Conversational analytics can redact. Confirm the rule before you promise a regulator it is on.

Show the cited answer

Removing sensitive data from a transcript or recording. Conversational analytics can redact. Confirm the rule before you promise a regulator it is on. The term is Redaction.

Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10

Question 2

Which term matches this description? The former name of conversational analytics. The product page says the function remains.

Show the cited answer

The former name of conversational analytics. The product page says the function remains. The term is Contact Lens.

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Question 3

Which term matches this description? Average handle time. Talk plus hold plus ACW, unless your report defines it more narrowly. Say which one you used.

Show the cited answer

Average handle time. Talk plus hold plus ACW, unless your report defines it more narrowly. Say which one you used. The term is AHT.

confirm Metrics. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.

Sources and go deeper

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