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Turn conversational analytics on for the contact — Worked example

  1. Instance. On for new instances.
  2. Block. Agent and customer audio for voice.
  3. Channel. Speech, chat, or email.
  4. Transfer. Set the block on the next contact too.

What usually goes wrong: Enabling the instance and never placing the block. If a contact has no analytics, the enable page says to read the flow logs.

Sources and go deeper

sources.json