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Get customer input is the Lex block — Worked example
- Associate. Alias on the instance.
- Ask. Get customer input.
- Map. Intent to a branch.
- Fallback. A person.
What usually goes wrong: Building the bot in Lex and forgetting to associate the alias with the instance.
Sources and go deeper
- Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Add an Amazon Lex bot to Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- What is Amazon Lex V2? - Amazon Lex AWS docs. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Amazon Lex - Wikipedia Wikipedia. last checked 2026-10
- Interactive voice response - Wikipedia Wikipedia. last checked 2026-10