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Cases survive the transfer — Quiz

Question 1

Which term matches this description? A durable issue that can span many contacts. Cases became generally available on 3 Oct 2022.

Show the cited answer

A durable issue that can span many contacts. Cases became generally available on 3 Oct 2022. The term is Case.

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Question 2

Which term matches this description? Closing a contact does not close a case unless you said so.

Show the cited answer

Closing a contact does not close a case unless you said so. The term is Cases survive the transfer (4).

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Question 3

Which term matches this description? The rules that merge profile records from CRM, orders, and contacts into one customer.

Show the cited answer

The rules that merge profile records from CRM, orders, and contacts into one customer. The term is Identity resolution.

Use Connect Customer Customer Profiles - Amazon Connect Customer AWS docs. last checked 2026-10

Sources and go deeper

sources.json