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What a failover drill has to prove — Learn it in 5 minutes
About five minutes of reading
A drill that only signs an admin in has not tested a customer call.
Place a call to a number in the distribution group, confirm which Region answered, shift the percentage, and place another call. Sign an agent out and into the other Region. Open a recording and a CTR in the Region that took the call.
Then fail one dependency you added: a Lambda, a prompt, a Lex alias. The replica is only as complete as those dependencies.
- Write the expected caller experience during the shift.
- Include the IdP endpoint in the firewall test.
- Measure the Osaka delay if that is your pair. Do not discover it in an incident.
- Rollback is a shift back, and you should time it.
Number on this page: Prove 1 call. In each percentage you claim
Sources and go deeper
- Create a replica of your existing Connect Customer instance - Amazon Connect Customer AWS docs. last checked 2026-10
- Set up Connect Customer Global Resiliency - Amazon Connect Customer AWS docs. last checked 2026-10
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Amazon Web Services - Wikipedia Wikipedia. last checked 2026-10