Independent study lab
This is an independent, free, learning-only student project. It respects every company and vendor. Trademarks belong to their owners. It is not affiliated with or endorsed by Amazon Web Services, Cisco, Genesys, Salesforce, Twilio, or any other company. If you have a concern, the page will be removed or corrected promptly through the contact form. Nothing here is sold. There are no ads. The author is happy to volunteer for any organization.
Migration patterns that survive contact with a Monday — Learn it in 5 minutes
About five minutes of reading
The pattern is dual-run, a small number, evidence, then the rest. Heroic cutovers are how recordings go missing.
Build the flow and the queue while the old platform still owns the number. Compare a day of CTRs with a day of the old report. Port a pilot number. Watch audio, screen pop, and WFM. Then port the range, with a rollback window the carrier has agreed.
Global Resiliency is not a migration tool from CUCM. It is how the Connect instance itself survives a Region. You may need both: a bridge during the move, and a pair after it.
- Reports will not match on day one if the old AHT included something yours does not. Write both formulas.
- Agents need the CCP network before the port, not after.
- Keep the old recording system until the new object's retention is proven.
- One number is a test. A range is a decision.
Number on this page: First port 1. Pilot number, then the range
Sources and go deeper
- The voice channel in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Set up Connect Customer Global Resiliency - Amazon Connect Customer AWS docs. last checked 2026-10
- Create a replica of your existing Connect Customer instance - Amazon Connect Customer AWS docs. last checked 2026-10
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Amazon Web Services - Wikipedia Wikipedia. last checked 2026-10