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Hours and overrides — Worked example
- Set zone. On the hours object.
- Check. In the flow.
- Override. Holidays.
- Say it. The prompt states the next open time.
What usually goes wrong: Testing hours from a browser in another time zone and trusting the result without reading the queue zone.
Sources and go deeper
- Set the hours of operation and time zone for a queue using Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10
- Standard queues and agent queues in your Connect Customer contact center - Amazon Connect Customer AWS docs. last checked 2026-10
- Create quick connects in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Automatic call distributor - Wikipedia Wikipedia. last checked 2026-10