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Hours and overrides — Learn it in 5 minutes
About five minutes of reading
The check uses the queue's hours and the queue's time zone. Your laptop's clock is irrelevant.
You get 100 hours-of-operation objects, 50 overrides each, and at most 3 associations to inherit recurring overrides. Overrides are how holidays work. An override that does not include the date you think it does is a normal incident.
Out-of-hours should say when you are open and offer a callback or a task if that is honest. Do not transfer to a queue you just proved is closed unless the queue flow also knows.
- Check hours before Set working queue.
- Publish the time zone in the prompt if you serve more than one.
- Overnight hours that cross midnight need a careful read of the day boundary.
- The override quota is not adjustable.
Number on this page: Overrides 50. Per hours object, not adjustable
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Set the hours of operation and time zone for a queue using Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- How Connect Customer uses routing profiles - Amazon Connect Customer AWS docs. last checked 2026-10
- Standard queues and agent queues in your Connect Customer contact center - Amazon Connect Customer AWS docs. last checked 2026-10
- Create quick connects in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Automatic call distributor - Wikipedia Wikipedia. last checked 2026-10