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Quotas are a project plan — Learn it in 5 minutes
About five minutes of reading
The default numbers in the docs are for new accounts. Your account can be lower because defaults have changed over the years.
You must create the instance before you can ask for a raise. Small raises can be hours. Large ones can take three weeks. A worldwide raise can take months. The quota page says this plainly.
Some quotas are not adjustable: 50 agent statuses, 50 task templates, 5 primary attributes on a data table, the 90-day email expiry ceiling.
- Alarm at 80 percent.
- Account-level quotas and resource-level quotas raise differently.
- CLI 2.13.20 or newer is required for some resource-level quota calls.
- Campaign concurrency and external voice connectors start at 0.
Number on this page: Large raise 3 weeks. Plan on that, not on an hour
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Security in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Encryption at rest in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- AWS Key Management Service - AWS Key Management Service AWS docs. last checked 2026-10
- Configure SAML with IAM for Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- RFC 8446: The Transport Layer Security (TLS) Protocol Version 1.3 | RFC Editor RFC. last checked 2026-10
- Identity and access management - Wikipedia Wikipedia. last checked 2026-10
- SAML - Wikipedia Wikipedia. last checked 2026-10
- Transport Layer Security - Wikipedia Wikipedia. last checked 2026-10