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Porting without losing the rollback — Worked example
- Build both. Flows and agents ready.
- LoA. Carrier paperwork.
- Port. One number, then the range.
- Watch. CTR, audio, and the old platform.
What usually goes wrong: Porting on Friday because the flow 'looks done'.
Sources and go deeper
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- The voice channel in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- RFC 3261: SIP: Session Initiation Protocol | RFC Editor RFC. last checked 2026-10
- RFC 3550: RTP: A Transport Protocol for Real-Time Applications | RFC Editor RFC. last checked 2026-10
- Session Initiation Protocol - Wikipedia Wikipedia. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10