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DID, toll-free, shared cost, UIFN — Learn it in 5 minutes
About five minutes of reading
The number type is a cost and a failure-domain choice.
Connect sells four types, in more than 100 countries, billed per day plus per-minute telephony. A US DID in the Oregon worked example is 0.030 USD per day, 0.0022 USD per inbound minute, and outbound US telephony at 0.0048 USD per minute.
US toll-free numbers are registered with SOMOS. AWS can place them on more than one carrier, which is why they cost more and why they are the more resilient public number. The appendix example charges 0 USD per day for the first 12 months of the free tier and 0.06 USD per day after. Country rates that are not in that example must be read from the global telephony table, not invented.
- DID is one carrier. It presents a local number. It is not load-balanced across carriers.
- You can mix DID and toll-free on one instance.
- Inbound telephony in the example is charged per minute with a 60 second minimum.
- Voice service is a second charge, 0.038 or 0.018 USD per minute depending on the product form, billed per second with a 10 second minimum.
Number on this page: US DID day $0.030. Oregon example, 14 Oct 2026 card
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- The voice channel in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- RFC 3261: SIP: Session Initiation Protocol | RFC Editor RFC. last checked 2026-10
- RFC 3550: RTP: A Transport Protocol for Real-Time Applications | RFC Editor RFC. last checked 2026-10
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Session Initiation Protocol - Wikipedia Wikipedia. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10