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Hiring plans and scheduling plans — Quiz

Question 1

Which term matches this description? The constraint native scheduling uses when an agent requests leave. It is not the same object as hours of operation.

Show the cited answer

The constraint native scheduling uses when an agent requests leave. It is not the same object as hours of operation. The term is Time-off rule.

Forecasting & agent scheduling in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 2

Which term matches this description? A third-party recorder in another account needs the stream ARN from the contact event and an IAM role that can read the stream.

Show the cited answer

A third-party recorder in another account needs the stream ARN from the contact event and an IAM role that can read the stream. The term is Cross-account KVS.

Set up live media streaming of customer audio in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10

Question 3

Which term matches this description? Calibrate reviewers on the same five contacts.

Show the cited answer

Calibrate reviewers on the same five contacts. The term is Quality management on top of analytics (1).

AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10

Sources and go deeper

sources.json